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Tower Clock Eye Center is looking for candidates to join our team as a Patient Service Representative (PSR). PSRs are the frontline contacts with our patients and provide valuable services and duties outlined below. As a PSR, you’ll assist our patients while providing unsurpassed customer service. PSRs represent our clinic while helping strengthen the relationship between Tower Clock Eye Center and those in our care.
Description of Duties:
- Greets, checks in and assists patients.
- Helps patients in filling out patient forms.
- Answers phones, takes messages, routes calls when necessary.
- Schedules patient appointments.
- Collects co-payments from patients.
- Obtains demographic and insurance information
- Schedules new and follow-up patient appointments.
- Develops knowledge of patient needs and trends to improve patient satisfaction and loyalty.
- Other duties as assigned.
Qualifications:
- A minimum high school education or equivalent.
- Preferred working knowledge of health insurance and medical terminology.
- Must possess strong desktop computer and telephone skills.
- Excellent customer service skills required.
- Ideal candidate is detail-oriented and takes initiative when needed.
- The ability to work individually and as part of a team.
- Strong written and verbal communication skills.
- COVID-19 vaccine required – health and religious-based exemptions considered.
Monday – Friday, no weekends or evenings.
Benefits include: Health, dental, disability, PTO, 401K. Optical discounts
Great, fast-paced work environment with a fun team.
HS/GED or equivalent.
Job Type:
Full-time
Pay:
Varies on experience
Please download the application here, and send it along with your resume and cover letter to: DanielleJ@towerclockeyecenter.com.
